What happens when we meet?

Telephone or online video assessment 

During your telephone or online video assessment we will ask you a series of questions to assess your situation and understand what is important for you. This will help us determine which wheelchair will best suit you. This assessment may take up to an hour.

Face to face assessment

When we meet with you face to face in your home, school or the clinic, we will ask you a series of  questions to assess your situation and understand what is important for you. At this time we will also carry out a physical assessment.

Depending on the support you require, this may also involve wheelchair engineers or technicians to help you to get the most suitable chair and accessories for your needs. 

This appointment will last between 1 to 2 hours. Sometimes we may need to arrange follow up appointments to make sure your wheelchair is a perfect fit. We will always inform you of the next steps.

Once we have agreed with you what chair will meet your needs, we will place an order for your wheelchair. When your wheelchair is ready to be handed over we will get back in touch with you to arrange this.

Personal Wheelchair Budget (PWB)

You will be allocated a Personal Wheelchair Budget by the NHS. During your assessment we will speak to you about funding available for your wheelchair and together we will agree the most appropriate Personal Wheelchair Budget option for you. There will be time to discuss this at your assessment but you can find out more here.