Ordering your equipment, handover and aftercare
Ordering your equipment
Depending on the complexity of the wheelchair or equipment you require, the times between placing the order and handover of the wheelchair can vary. Sometimes we have refurbished equipment that can speed up this process.
You may need an off the shelf solution, or you will need different parts (sometimes from different companies) to make up your wheelchair, or a bespoke made to measure solution. These are the main reasons why the period from assessment to handover can vary significantly.
- A standard wheelchair may be provided in 7 to 10 days after assessment.
- More complex equipment can take several weeks.
We will always let you know the timeframe and aim to deliver your equipment as quickly as possible.
Handover of your wheelchair or equipment
The wheelchair is provided on loan from the NHS and therefore will remain the property of the Wheelchair Service. When the wheelchair is handed over to you we will explain the conditions of the loan, as well as making sure you understand how to use it safely.
Wheelchair equipment maintenance, repair, and collection
It’s important that you look after your wheelchair and keep it safe. Click here for some top tips on looking after it. At some point it is likely to need some maintenance and servicing. In order to keep you safe this will need to be carried out by our approved repairer – DGT.
DGT will complete repairs and collect wheelchairs that are no longer required.
If you need a repair please contact DGT directly. We are in touch with DGT on a daily basis and they will feedback to us if they think we need to see you again.
Telephone: 01245 468 834
Email: info@dgt.services
DGT Contact Form