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Wheelchair Service Current Waiting Times

Wheelchair Service current waiting times for assessment by category of need for non-urgent cases.

CategoryWaiting time
LowUp to 4 months
MediumUp to 18 months
HighUp to 18 months
SpecialistUp to 6 months

Definitions of levels of need as defined in the NHS England Guidance

Low

  • Occasional users of wheelchair with relatively simple needs that can be readily met.
  • Do not have postural or special seating needs.
  • Physical condition is stable, or not expected to change significantly.
  • Assessment does not typically require specialist staff.
  • Limited (or no) requirement for continued follow up/review.

Medium Need

  • Daily users of wheelchair, or use for significant periods most days.
  • Have some postural or seating needs.
  • Physical condition may be expected to change (e.g. weight gain / loss; some degenerative conditions).
  • Comprehensive, holistic assessment by skilled assessor required.
  • Regular follow up / review.

High Need

  • Permanent users who are fully dependent on their wheelchair for all mobility needs.
    and
  • Complex postural or seating requirements (e.g. for high levels of physical deformity).
    or
  • Physical condition may be expected to change / degenerate over time.
    or
  • Very active users, requiring ultra-lightweight equipment to maintain high level of independence.

In all cases

  • Comprehensive, holistic assessment by skilled assessor required.
  • Regular follow up / review with frequent adjustment required/expected.

Specialist Need

  • Permanent users who are fully dependent on their wheelchair for all mobility needs.
    and
  • Highly complex postural or seating requirements (e.g. for high levels of physical disability) and / or are at greatest risk to their health and well-being.
    and
  • Physical condition may be expected to change / degenerate over time.
    or
  • Have complex and / or fluctuating medical conditions and multiple disabilities, which may include physical, cognitive, sensory and learning aspects.
    or
  • They are likely to require 24 hour postural management due to; poor trunk control, inability to sit without support, limited upper limb function, possible spinal curvature and joint contractures.
    or
  • They are at high risk of secondary complications due to their levels of disability such as contractures, chest infections and respiratory diseases.
  • The most common diagnoses for people who need specialist wheelchair services are: cerebral palsy, muscular dystrophy, multiple sclerosis, brain injury, motor neurone disease, high level spinal cord injuries.

In all cases

  • Regular follow up / review with frequent adjustment required / expected.
  • Comprehensive, holistic assessment by skilled assessor required.

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