FAQs

Can I take my wheelchair on holiday?

Yes, you can travel with your wheelchair but it is your responsibility to look after it and obtain travel insurance to cover any costs if things go wrong whilst away. You will need to read the conditions of your wheelchair equipment loan, which would have been given to you when the chair was handed over.

What should I do if my wheelchair equipment is lost or stolen?

Lost and stolen wheelchair equipment should be reported to the police and crime reference details should be obtained. When you get in touch with the Wheelchair Service we will request these details from you.  You are responsible for looking after the equipment, including storing it in a secured location. If the equipment has become lost or stolen due to negligence, you will be expected to cover the cost to replace the equipment. The Wheelchair Service will normally replace stolen equipment.

I’m moving home can I take my wheelchair with me?

Yes, you are able to take your wheelchair with you if you are moving to a new property. Please inform us of the new address and new GP details for that area and we will make sure we transfer your notes to the New Wheelchair Service, so they are able to continue to carry out any future repairs or re-assessments. If you are moving outside of the UK you will need to return your equipment to us, as stated in our conditions of loan.

Can I get a scooter/ powered wheelchair for outdoor use?

The NHS are unable to fund the provision of scooters or powered wheelchairs for outdoor use only. You will need to look at privately funding this or obtaining from the Motability Scheme if you receive this benefit.