At Enabled Living, our Occupational Therapy team work in partnership with you to help you live the life you choose. We work on behalf of local authority social care teams or social housing providers to ensure you are seen as quickly as possible.
We have a dedicated team, with heaps of experience, that we have handpicked to support you through your journey. Whether this is equipment provision, recommending adaptations, teaching you techniques or other changes, we will always aim to keep you at the centre of our work.
Usually, we will be sent your details from a partner organisation who have commissioned us to provide this service for you. We will contact you and arrange to visit you at home at your convenience. At this appointment, your Occupational Therapist will talk to you to find out which aspects of your daily life are presenting a challenge. Your Occupational Therapist will then work with you to improve your situation. This could be through:
Wheelchair Service current waiting times for assessment by category of need for non-urgent cases.
| Category | Waiting time |
|---|---|
| Low | Up to 4 months |
| Medium | Up to 18 months |
| High | Up to 18 months |
| Specialist | Up to 6 months |
Definitions of levels of need as defined in the NHS England Guidance
In all cases
In all cases
We help support people who may have no sight or are partially sighted. We work with you to help with your daily living activities and make sure that you can live the life you want.
We can assist with long cane training and planning routes to your school or university, to your local GP or to your place of work. We are also here to support you with understanding your benefits and housing, and we can assist you with the use of smart technology such as Alexa and Siri on the iPhone.
You can self-refer by telephone or online, or someone can refer you on your behalf via London Borough of Newham Access Team.
Telephone: 0208 430 2000 Option 2
Or online: Newham online form
We also accept referrals directly from your ophthalmologist, or you can contact us directly if you already have a copy of your recent certificate of visual impairment (CVI). We also manage the visual impairment register and when we receive a copy of your CVI we will contact you to register your details and offer you an assessment of your needs.
Once the referral has come through we will contact you.
0203 373 8800
Monday to Friday 9am – 5pm
Whether you are Deaf or hard of hearing, we understand how the impact of hearing loss can affect your life. We can provide support and equipment that can help lessen the impact on your everyday life. We provide items such as telephones, loop systems and alternatives to fire alarms.
We have a weekly Deaf drop-in session that you can come along to. This is an opportunity for Deaf residents to overcome communication barriers.
You can self-refer by telephone or online, or someone can refer you on your behalf via London Borough of Newham’s Adult Social Care Access Team.
Telephone: 020 8430 2000 Option 2
Textphone: 18001 020 8430 2000
Or online: Newham online form
We also accept referrals directly from your audiogram assessors or health partner, or you can contact us directly if you already have a copy of your recent audiogram.
Once the referral has come through we will contact you.
0203 373 8800
Textphone: 07896 664 350
Monday to Friday 9am – 5pm
Some people have difficulties with both hearing and vision. This is called dual sensory impairment or deafblindness. It may not be the degree of vision or hearing difficulties that impact on your life, but the combination of both.
We can help you to improve your ability to get around and manage your daily living tasks, plan routes and offer long cane training. We work with you to understand your individual communication needs and help you develop alternative ways of doing things.
We can provide amplification equipment and other technology to assist you in accessing information in order to keep you safe, independent and in control of your life. Each situation is unique and can be tailored to your specific needs.
You can self-refer by telephone or online, or someone can refer you on your behalf via London Borough of Newham’s Adult Social Care Access Team.
Telephone: 0208 430 2000 Option 2
Or online: Newham online form
We also accept referrals directly from your ophthalmologist, or you can contact us directly if you already have a copy of your recent certificate of visual impairment (CVI). We also manage the visual impairment register and when we receive a copy of your CVI we will contact you to register your details and offer you an assessment of your needs.
Once the referral has come through we will contact you.
0203 373 8800
Textphone: 07896 664 350
Monday to Friday 9am – 5pm
The Enabled Living Lounge is designed to look like a real home and is equipped with assistive technology and equipment that can help you to continue to live independently in your own home.
The Lounge is a place where you can try simple aids or adaptations that are designed to help you with tasks like:
If you wish to visit The Lounge for an assessment or to try some equipment you can self-refer by telephone or online, or someone can refer you on your behalf through the London Borough of Newham’s Adult Social Care Access Team.
The contact details for the Access Team
Telephone: 0208 430 2000 Option 2
Or online: Newham online form
Before your appointment you will be asked to provide some information about your home, including measurements and some photos, to help us understand what will be right for your needs.
The Lounge is a welcoming space where we will talk to you about the problems you are having at home. We will assess your situation, demonstrate and recommend different equipment that can help you. The equipment we offer is free and on loan for as long as you need it.
0203 373 8800
Monday to Friday 9am – 5pm
At Enabled Living we have two rooms available that can be used as unique training spaces. Whether you are based in Newham or further afield, our training rooms are open to everyone.
Both rooms are located at our Alpine Way site and have great transport links. We are especially close to the A13 and are able to offer secure parking if needed.
Our training rooms can be used for a variety of training, workshops or events, whether you are looking to start a group, want to do some one-off training offsite with your employees or are a supplier who simply wants to demonstrate how your community equipment works.
Our rooms have previously been hired by Genesis to demonstrate assisting and moving equipment, as well as recruitment agencies for interviews, Able2 and Havering Council.
Capacity for 12 – 15 people
The room is equipped with a bed, hoist, wheelchair and various community equipment for demonstration purposes.
Capacity for 10 – 12 people
The room has IT facilities and can be set up in classroom or boardroom style. The room can be hired in conjunction with the demonstration room or on its own.
Facilities
By car we are close to the A13 and you will need to take the East Ham exit.
By public transport we are a 10 minute walk from Beckton DLR and the nearest bus routes are 101, 262 and 300
Our Wheelchair and Specialist Seating Service works with you and your family to assess and prescribe the right wheelchair for you. This can be a simple wheelchair to allow you to get out and about, a self-propelling wheelchair to maintain an active lifestyle or more complex seating systems to maintain your posture as well as your mobility. We are here to make sure you get the right fit for you and support you to live the life you choose.
We offer assessments, wheelchairs and associated specialist seating equipment for Newham residents of all ages. You will need to be a Newham resident or be registered with a general practitioner (GP) in the borough and have a permanent disability or medical condition that significantly affects your ability to walk.
Usually, your GP or other health and social care professional will refer you to us.
If you are already known to our service, you can self-refer by telephone or email. We may need to contact other professionals involved in your care to ensure we work together to support you to get the best possible outcomes.
Wheelchairs and associated equipment are free but issued on loan. A repair service is provided for wheelchairs issued to you. Chairs in poor condition, or no longer needed, will be collected for reconditioning and reuse.
For repairs or returning wheelchairs, contact our approved repairers, DGT Services:
Telephone: 01245 468 834
Email: info@dgt.services
Our sensory team offer support for people who are blind or partially sighted, Deaf, hard of hearing or deafblind. We are here to offer support for you and your family. We provide specialist, hands-on practical services tailored to your needs, from registration to rehabilitation, mobility training, support with communication and help to find the services that you need.
Deafblindness
Deaf and Hard of Hearing
Visual Impairment
A referral will come through to us from your ophthalmologist, audiologist or health and social care partner. Once we have received your referral we will get in touch with you and assess your condition. We then work with you to agree on your goals and how we can work together to help you achieve them. Our main aim is to make you feel completely confident that you can continue to live an independent life.